When drivers get a damage, the last thing they want is having to wait weeks, let alone months for an appointment at a service centre located far away. To prevent this, OEMs need to make strategic decisions when developing their service infrastructure to ensure customers always have smooth journeys.
IVS partnered with Fixico to make it possible to communicate with all of their clients and other stakeholders via a single, digital platform. The platform enables IVS to optimise operations, eliminating non-value-adding activities.
In 2019, Sixt started talking with Fixico about optimising their car repair management process. Sixt can now experience effortless repair journeys, while gaining full control and insight over the whole process.