Amsterdam, November 14, 2023 — Lancyr has today announced a partnership with Fixico, the digital car repair management platform, to upgrade their car insurance offering. In addition to purchasing car insurance online, customers can now submit damage claims digitally through Fixico's platform. This significantly accelerates and simplifies the claims and repair process via an intuitive online platform. The partnership between Lancyr and Fixico illustrates the shift in the Dutch insurance industry towards a modern approach, driven by customers accustomed to direct online interactions.
For handling damages, customers can easily upload photos to the web-app. Fixico then uses its smart matchmaking technology to select the best repairer for the specific damage. This repairer is selected based on criteria such as distance, availability, pricing and customer reviews. The customer can easily schedule an appointment with the repairer, track the status of the repair throughout the whole process, and receive a notification once the vehicle is ready for pick up — all on one platform. The first customers are reportedly pleased with both the registration process and the execution of the damage repair, with an average review score of 4.4 out of 5 stars.
Lancyr's existing repair network will be integrated into Fixico’s platform, leading to significant efficiency improvements in terms of damage handling time, repair lead times and process control. The claims department gains insight into the repair of all vehicles, types of damages, and the performance of repairers through a comprehensive dashboard. This wealth of information is valuable for further product development and managing claims costs, and especially in improving the customer experience.
"Our car insurance brand is particularly popular online due to its excellent price-quality ratio. In the case of damage, customers also turn to (mobile) internet first. Having an accident is already unpleasant enough, therefore the repair process should be as smooth and easy as possible. With Fixico, we have found a partner who shares our digital mindset. This allows us to make the claims process as simple and fast as booking a vacation or a restaurant, all directly on the web-app, without the hassle of emails or phone calls," says Niels Karreman, Lancyr product owner for car insurance.
"In Lancyr, we have found a partner who, like us, believes that handling car damages can be much smarter and more effective. The solution sets a new standard that seamlessly aligns with customer desires and will significantly streamline the work of Lancyr's claims handlers. Together, we are demonstrating how this is the future of claims handling," says Ottavio Palazzi, Regional Director Benelux at Fixico.
Fixico is the digital car repair management platform on a mission to shape the future of car repair by creating a smarter, better and digitally connected marketplace for everyone. Founded in Amsterdam in 2014, Fixico is an award-winning technology company, backed by leading investors. Fixico enables fleet operators, insurers and car manufacturers to fully optimise and control the repair process and customer journeys. Over 250 businesses, including industry leaders such as VinFast, Aon, SIXT and Arval, and 3,000 repairers are leveraging Fixico across ten countries. To find out more, visit fixico.com.
Since 1999, Lancyr has served over 150,000 people in choosing their insurances. Lancyr develops unique insurance products for their own Lancyr brand and 18 other insurers. Lancyr is characterized by its innovative approach: the balance between efficient, automated services and personal attention for each customer.