VinFast to provide digital EV aftersales infrastructure across Europe with Fixico’s repair management platform
Hakan Ceylan, Deputy CEO Sales & Marketing VinFast Europe and Derk Roodhuyzen de Vries, CEO & cofounder of Fixico, signing the contract at Flotte! Der Branchentreff.
Amsterdam/Paris, 15 May, 2023 — VinFast, Vietnam’s first global manufacturer of battery-powered electric vehicles (EVs), has selected Fixico for its European body repair network and scalable EV aftersales service management platform, enabling VinFast to create a differentiating customer experience. By partnering with Fixico, VinFast offers customers access to a network of 3,000+ body repair shops across Europe. Under the European collaboration agreement, the service will be initially available in France, Germany and the Netherlands.
Through Fixico’s platform, VinFast can make a curated selection of high-tech body workshops that meet their requirements, whilst managing its training and quality assurance processes. Crucially, the partnership enables VinFast to have full control over the customer journey, including repair processes to constantly optimise customer experiences. Additionally, VinFast can onboard a unique mix of service providers to create a full-service setup to fortify its competitiveness in the European markets.
Customers will be able to conveniently schedule body repair services through a digital platform connecting them to a pan-European network of 3,000+ body workshops, which enables seamless customer journeys and full-service spare part management to ensure short service times.
“In addition to excellent quality and good pricing, VinFast strives to stand out with its aftersales services. Alongside a 10-year warranty that VinFast offers, one of the industry-leading policies, and our outstanding services, the cooperation with Fixico and their innovative proposition will help bring an excellent aftersales experience for our customers in Europe. Together we will make electrified mobility a more reliable and enjoyable choice for everyone,” said Jean-Christophe Mercier, Vice President Aftersales and Customer Ownership Experience of VinFast Europe.
“VinFast has rightly recognised the importance of delivering not only the best cars but also the best customer experience to stand out in a competitive industry. We are thrilled to partner with such a market-leading EV manufacturer as VinFast and prove how this revolutionary offering will redefine what it means to own an EV and accelerate the transition towards a more environmentally friendly future,” said Derk Roodhuyzen de Vries, CEO and co-founder of Fixico.
Since its launch in Europe, VinFast has established flagship stores in major cities and a comprehensive service network covering roadside assistance and private and public charging solutions. Having already received 70,000 reservations worldwide, VinFast has set ambitious targets of expanding its retail network across Europe, ready to serve customers when its vehicles hit the road.
Fixico is the digital car repair management platform on a mission to shape the future of car repair by creating a smarter, better and digitally connected marketplace for everyone. Founded in Amsterdam in 2014, Fixico is an award-winning technology company, backed by leading investors. Fixico enables fleet operators, insurers and car manufacturers to fully optimise and control the repair process and customer journeys. Over 250 businesses, including industry leaders such as VinFast, Aon, SIXT and Arval, and 3,000 repairers are leveraging Fixico across ten countries. To find out more, visit fixico.com/solutions/oem.
VinFast – a member of Vingroup – envisioned to drive the movement of global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability that boasts up to 90% automation in Hai Phong, Vietnam. Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. Learn more at: https://vinfastauto.eu.
Established in 1993, Vingroup is one of the leading private conglomerates in the region, with a total capitalization of $35 billion USD from three publicly traded companies (as of November 4, 2021). Vingroup currently focuses on three main areas: Technology and Industry, Services and Social Enterprise. Find out more at: https://www.vingroup.net/en.