Old Mutual Insure (OMI) is South Africa’s oldest insurance company. With a history that dates back more than 180 years, OMI has always adapted to the constantly shifting needs and challenges of their customers. Amongst many other services, and part of their renowned short-term insurance solutions, OMI provides affordable car insurance for many of their life-long customers.
Old Mutual has always been justifiably proud of its tradition of offering excellent service and quality. Customers should always have a positive claims experience with a quick and easy process. Before partnering up with Fixico, however, settling car damage was mostly dependent on manual activities, outsourcing to an external damage assessment company, Third Party Liability (TPL), cash payouts and limited insights. Even if the cheapest quote was selected, OMI couldn’t verify if this was the optimal repair solution for the damage at hand, how the price was determined, if there were any warranty agreements in place, and if the repair would take place at all. If it did, the journey was not tracked, so there was no way of improving it or learning from customer behaviour or network performance.
Old Mutual Insure X Fixico
Fixico and Old Mutual work together to handle car damage repairs for their insured customers (covered claims) and TPL damage claims. Fixico’s end-to-end solution has become an integral part of OMI’s claim settlement process.
Insightful claim management
As soon as a claim is submitted, Fixico’s intelligent systems and internal damage experts pre-assess the damage and check if the claim contains all the information needed for a body repair shop to create a quote. Next, OMI authorises the claim and uses Fixico’s platform to easily identify which body repair shops are best capable of performing that specific repair. To do this, OMI can look at a wide variety of criteria, such as distance, specialisations, ratings, availability, duration, and price. This way, OMI can base the optimal repair solution on the needs of each individual customer.
Easy data integration
Fixico’s end-to-end solution is fully customisable to meet the needs of our insurance partners and was specifically tailored to OMI’s requirements. Our API (Application Programming Interface) easily integrates with OMI’s existing processes and is fully compliant with all GDPR (and POPIA) regulations to ensure the safety of OMI’s data. In layman’s terms, this means that Fixico’s systems can communicate accurately with OMI’s existing systems so that claims are handled while safeguarding privacy and security.
Quick repair allocation
With the help of our advanced technology, almost every car damage can be assessed fully digitally. Time-consuming physical inspections and detailed cost calculations are no longer always necessary, resulting in significantly shorter claim cycle times and lower costs. The repair is sent to OMI’s network of preferred repairers, and in case the existing network in the area is busy, the company can request a new body repair shop that meets all the required criteria and allocate the repair in just a few clicks.
The results
OMI has optimised cycle times, lowered costs and increased customer satisfaction.
“With Fixico, we can provide all our car damage claims with the optimal repair solution and have full control during the process. As a result, we have lower costs, fewer cash payouts and a much more efficient workflow for everyone involved.” - Mickesh Maharaj, Head of Recoveries, Liabilities & Litigation, Old Mutual Insure