Why transparency and digital platforms are key to the future of automotive aftersales: Insights from Imelda Labbé
June 11th, 2025
Imelda Labbé, former senior executive at Volkswagen Group, Skoda, Opel, and GM Europe, believes the real revolution in automotive is no longer just about what happens under the hood. It’s about how the industry manages repairs, maintenance, and claims—areas where outdated processes are costing businesses time, money, and trust.
“Digitalization is the revolution. Bigger than the EV shift, because it changes the entire customer experience and operational backbone of the industry”