Their story
The Positive Thinking Company (PTC) is a global IT and business consultancy firm. Their Belgian branch employs about 650 employees and operates a fleet of around 370 cars. The fleet consists mostly of passenger cars and is managed by Peter Verlinden - Independent Fleet & Mobility Manager. PTC finds it important to keep their fleet in top condition and their drivers on the road. Whenever damage occurs, the company wants to offer their drivers an effortless repair experience and limit costly vehicle downtimes.
Their challenge
PTC considers its employees to be the heart of the business, and the young and dynamic company goes far and beyond to ensure that the needs of their drivers are met. However, at the beginning of 2019, handling car damage repairs was still a rather frustrating experience. Even though PTC’s drivers reside throughout Belgium, every damaged car in the fleet was brought to the same body repair shop near Brussels. To add to the inconvenience, this shop did not always offer a replacement vehicle, so drivers often had to arrange it themselves.
The solution
PTC used to handle their car damage repairs independently. However, with a growing fleet of approximately 50 to 60 new vehicles a year, the processes in place lacked scalability. So Peter Verlinden started looking for suitable ways to improve PTC’s car repair management. Because the company values innovation and advises their customers to implement digital solutions daily, the concept of fully digital and streamlined repair handling had a huge appeal. So when Aon joined forces with Fixico to launch a pioneering solution for the Belgian market in 2018, Peter quickly got PTC on board. The revamped damage handling process has lowered repair costs, reduced driving distance, and increased driver satisfaction tremendously.
As an independent Fleet & Mobility Manager, Peter Verlinden helps the Positive Thinking Company with managing and growing their fleet.
“Everyone is much happier with the way repairs are handled now,and we managed to cut back on costs.”
Peter Verlinden, Independent Fleet & Mobility Manager.
Easy repair management
PTC no longer has to go through the time-consuming and traditional process of dealing with car damage manually. They can now trust a fully digital solution that caters to their needs; Aon’s claim managers use Fixico’s cohesive dashboard to authorise repairs, approve invoices, analyse the network performance in real-time, and archive completed reports.
Intelligent repair allocation
PTC benefits from working with a dynamic network of qualified body repair shops
across the country. Depending on the level of complexity, PTC’s specific requirements, and the location of the driver, Aon’s claim managers either tender repairs in the network or intelligently steer them to the most suitable repairer directly.
Frictionless repair journey
Whenever damage occurs, drivers can now use their phone to submit a damage report within minutes. They simply upload photos and write a short damage description in a PTC-branded web app. Within 48 hours, they are able to schedule the repair without having to worry about arranging a replacement vehicle, which is now included by default.
The results
“This proactive way of working by reducing paperwork with the use of new technology helped Positive Thinking Company with making their fleet
more efficient. The less time spent on admin tasks means more time for chargeable activities, controlling costs and saving money."
Peter Verlinden, Independent Fleet & Mobility Manager
Lowering repair costs
PTC now leverages the competition and expertise among qualified repairers in the network. Aon’s claim managers easily select the right repairer that is best equipped to perform the repair at the best price, including a free replacement vehicle. Since
using Fixico’s platform, repair costs for PTC have decreased by 25%.
Reducing driving distance
Now that repairs are allocated within close vicinity of PTC’s drivers’ home or workplace, drivers don’t have to travel too far to get their car repaired. The average driving distance used to be 22 kilometres, it is now only 9. This staggering decrease of 58% allows drivers to spend less time on a redundant task and get back on track with their day-to-day activities.
Boosting driver satisfaction
PTC’s drivers benefit from the hassle-free journey that the digital platform provides. Instead of having to arrange alternative transportation themselves, it is now included, and a pick-up and return service is always optional. By conducting reviews after each completed repair, driver satisfaction is monitored closely. With an average rating score of 4.4 out of 5, it is clear that PTC’s drivers appreciate the way repairs are handled now.
Get started today
Fixico offers possibilities for fleets of any shape or size. Currently, we work with partners ranging from local fleet-owners to big internationals, and companies that trust in claim or fleet management providers to handle their car damage repairs. Our platform and marketplace adapt to the needs and requirements of your fleet. Work with our network, your preferred body repair shops or a combination of both.
Request a free demo and unlock the potential of digital car damage repair management for your fleet.
