How Lancyr future-proofed their repair process and boosted customer satisfaction
Since implementing Fixico’s platform, Lancyr has realised significant benefits across cost, efficiency, and customer experience:
Enhanced customer satisfaction, from 8.6 to 9.6, thanks to the digital journey and transparency.
20% repair cost savings on average, driven by competitive tendering and smart network steering.
Significantly faster lead times, improving operational efficiency.
Full visibility and control over the repair process, thanks to real-time dashboards and continuous optimisation.
Stronger market differentiation, with a modern, digital claims process.
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