Discover how MyWheels reduced cycle times by 44% and direct repair costs by 22% through digital repair management
Shared mobility solutions are more popular than ever due to the global shift towards sustainability, its cost efficiency and flexibility it offers for drivers. The worldwide car-sharing market reached a size of approximately €7.3 billion in 2023 and experienced a 24% increase of registered vehicles in the first half of 2024. This follows an 8.7% growth for the global shared vehicle fleet and 43.8% increase in subscriptions in 2022 as per Berg Insights. MyWheels, the largest car-sharing company in the Netherlands with over 250,000 members, is at the forefront of this movement. By offering a flexible, sustainable alternative to car ownership, MyWheels aims to reduce urban congestion and lower carbon emissions.
Keeping their fleet on the road while also ensuring their vehicles are in top condition is both a key priority and a difficult challenge for MyWheels and most car-sharing companies. Shared vehicles are often driven in busy environments, increasing the likelihood of damage. A prime example is the crowded streets of Amsterdam, where MyWheels HQ is located.
The responsibility of managing these damages falls on the car-sharing company, where inefficiencies in handling repairs can severely impact their bottom line. Inefficient repair processes previously led to extended downtime and reduced vehicle availability, hindering MyWheels’ ability to provide reliable service.
In this case study, we’ll explore how Fixico’s repair management platform has helped transform MyWheels’ repair process, enhancing their service quality and supporting their sustainability goals.
How MyWheels is leveraging Fixico’s platform for faster repairs
MyWheels previously faced significant challenges due to an inefficient repair process. Repair delays resulted in extended vehicle downtime, affecting fleet availability in crucial locations. These delays were primarily due to limited repair shop capacity, a lack of streamlined communication with repairers, and inadequate tracking of repair progress. These issues impeded their mission to provide convenient and sustainable mobility solutions for their customers. Recognizing the importance of resolving these problems, MyWheels sought a repair management partner to help manage costs and ensure their vehicles remain in top condition.
“We needed a digital solution to streamline our processes, and Fixico's platform is user-friendly and efficient. Their flexible and scalable network provides us with access to many top-quality, certified repair shops, enabling us to handle demand fluctuations and expand seamlessly.” - Anton van Amerongen, Team Lead Damage Department
Speed and convenience are crucial for MyWheels, and Fixico’s platform and network prioritizes these elements. MyWheels are able to receive quick estimates and faster repairs for their damaged vehicles, ensuring high fleet availability for their customers.
99% guaranteed intake of towed damages within 48 hours
MyWheels handles all types of damages through the Fixico platform; From in-life, end of life to towed damages. Through adopting a new approach offered by Fixico, MyWheels has optimized their process for handling towed damages.
Previously, when a MyWheels vehicle required towing due to a non-drivable damage, the vehicle would be taken to the closest repairer, requiring multiple follow-up calls on the status of their vehicles, leading to increased handling and downtime.
Now, with the help of a digital repair management platform, towed damages are directed to MyWheels’ preferred repairer or the nearest repairer in Fixico’s network. The towed damages network provides MyWheels with the 99% guarantee that they will receive the vehicle and create a damage report on our platform within 48 hours. This gives MyWheels’ fleet managers full control and transparency over repairs, reducing vehicle downtime and handling time.
The benefits of digital repair management for MyWheels
Since leveraging Fixico’s platform, MyWheels has experienced an increase in driver satisfaction, thanks to quicker repair times and the high quality of repaired vehicles. Their fleet managers have also expressed their satisfaction with the ease and efficiency of the digital solution which has streamlined their workflows.
Through their partnership with Fixico, MyWheels has seen a 44% reduction in cycle times for repairs as well as a 22% decrease in direct repair costs due to an optimized repair process. The platform’s scalability has enabled them to handle increased demand without compromising service quality.
“The future for MyWheels and our partnership with Fixico is very exciting. We're transitioning to a fully electric fleet and are constantly optimizing the geographical coverage in our markets. With these developments we will continue to see the need for a smooth and cost-efficient repair process. Together with Fixico, we’re ready.” -Anton van Amerongen, Team Lead Damage Department
Get in touch with one of our experts
Want to achieve full control and fast cycle times for all your repairs like MyWheels and other car-sharing companies like SIXT? Fixico offers possibilities for fleets of any shape and size and can adapt to the needs and requirements of your business. Get in touch with one of our experts and step into the future of car repair